At Vip Man House, we strive to ensure that your shopping experience is enjoyable and worry-free. In the event that you are not completely satisfied with your purchase, we have established this Return & Refund Policy to guide you through the process.
1). Returns Eligibility:
- We accept returns within 05 days of the delivery date.
- To be eligible for a return, items must be in their original, unworn, unwashed, and undamaged condition with all original tags and packaging intact.
2). Non-Returnable Items:
The following items are non-returnable:
- Intimate apparel, swimwear, and lingerie for hygiene reasons.
- Items marked as final sale.
- Items with signs of wear or damage not due to our error.
3). Initiate A Return:
To initiate a return, please contact our customer support team at firstname.lastname@example.org within the return window. Provide your order number, the item(s) you wish to return, and the reason for the return.
4). Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to our error, such as receiving the wrong item or a defective product.
5). Refund Process:
- Once your return is received and inspected, we will notify you by email.
- If your return is approved, a refund will be initiated to the original payment method within 01-02 business days.
6). Refund Timing:
Please allow 03-05 business days for the refunded amount to reflect in your account, depending on your payment provider.
If you want to exchange your product for different size or item, please return the unwanted item on our address. Once your return is received and inspected, we will notify you by email. Then you can place a new order.
8). Damaged And Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or offer a replacement or refund.
9). Contact Us:
If you have any questions or need assistance with the return process, please reach out to our customer support team at Vip Man House.
By shopping with Vip Man House, you agree to and acknowledge the terms outlined in this Return & Refund Policy. We value your satisfaction and will make every effort to provide a smooth and efficient return experience.
Thank you for choosing Vip Man House for your fashion needs, and we appreciate your trust in our products and services.